Privacy Policy

1. Introduction

feedback.restaurant ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our restaurant feedback platform.

2. Information We Collect

2.1 Restaurant Owner Information

When you create an account, we collect:

• Name and email address
• Restaurant name and business details
• Payment information (processed securely by Stripe/PayPal)
• Usage data and analytics

2.2 Anonymous Employee Feedback

We do NOT collect any personally identifiable information from employees. Employee feedback is 100% anonymous:

• No names, emails, or contact information
• No IP address logging
• No device tracking or fingerprinting
• Optional metadata (role, shift, department) is self-selected and not linked to identity

2.3 Customer Feedback

Customer feedback is also anonymous unless voluntarily provided:

• Star ratings and comments
• Timestamp of submission
• Restaurant unit/location
• No personal identification required

3. How We Use Your Information

• Provide and maintain our service
• Process payments and manage subscriptions
• Send service-related communications and updates
• Analyze feedback data to generate insights using AI
• Improve our platform and develop new features
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your data. We may share information with:

• Service Providers: Payment processors (Stripe, PayPal), AI services, hosting providers
• Legal Requirements: When required by law or to protect rights and safety
• Business Transfers: In case of merger, acquisition, or asset sale

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Regular security audits and updates
• Access controls and authentication
• Employee feedback is stored without any identifiable information

6. Data Retention

We retain data according to your subscription plan's data retention limits. You can delete your account and all associated data at any time through your account settings.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt-out of marketing communications
• Withdraw consent

8. Cookies and Tracking

We use essential cookies for authentication and functionality. We do not use third-party advertising cookies. You can control cookies through your browser settings.

9. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the platform.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@feedback.restaurant
Address: [Your Business Address]